Refund policy

At AIM Exclusives, we operate with a strict all-sales-final policy in order to maintain the integrity of our limited merchandise and ensure operational efficiency across all orders.

This means that once a purchase has been completed, we do not offer refunds or accept returns for any reason, including but not limited to sizing issues, change of mind, or general dissatisfaction. We encourage all customers to carefully review product descriptions, sizing guides, and order details prior to completing their purchase to ensure full confidence in their order.

While we do not provide refunds or returns, we do stand behind the quality of our products and will offer an exchange strictly in the case that an item arrives damaged. A damaged item is defined as a product that has a clear manufacturing defect or has been compromised during transit, such as torn fabric, broken components, missing essential elements, or other physical flaws that make the item unwearable or unusable. In the event that your order arrives in this condition, you must submit an exchange claim within seven (7) days of the confirmed delivery date. Claims submitted after this timeframe will not be eligible for review under any circumstances.

To initiate an exchange, customers are required to provide valid proof of damage, which includes clear photo or video evidence of the defect. All items must remain unused, unworn, and in their original condition when the claim is submitted. Once your request has been reviewed and approved by our team, a replacement item of the exact same product will be shipped out to you at no additional cost. We do not offer the option to exchange for different products, sizes, or variations, and we do not provide store credit or alternative compensation in place of a replacement.

By completing a purchase through AIM Exclusives, you acknowledge and agree to this policy in full. This structure allows us to continue delivering high-quality, limited merchandise while maintaining a streamlined and fair process for all customers. If you experience any issues with your order that fall within the conditions outlined above, we encourage you to contact our support team promptly so we can assist you accordingly.